FAQs
Do You Accept Returns?
No! All Sales Are Final!
What If My Item Comes Defective/Broken?
We Would Advise You To Call USPS To Submit A Claim, Each Package Comes With $100USD Of Insurance. You Can Also Reach Out To Us via Email HELLO@LilliansLushOrganics.com For More Information On How To File This Claim Or You Can Go To USPS.com.
What If My Order Is Returned To Send?
If Your Order Is Returned To Us You Will NOT Be Refunded We Do Not Refund For Packages Returned To Us Due To An Incorrect Address Entered By The Customer. If You Would Like Your Order Resent There Will Be A $10 Reshipping Fee. Please Make Sure All Information Is Correct During Checkout To Avoid This.
When Will I Receive My Tracking Number?
Order Processing Time Is 7-14 Business Days! Once You Receive Your Tracking Information Please Allow Up To 2 Business Days For It To Update. During The Holiday Season Orders May Take Longer Due To Order Volume.
Can I Use Your Products On Children?
Yes! Our Products Can Be Used On Babies 3 Months And Older! Prior To Use We Recommend A Patch Test To Check For Allergies.
What Is The Shelf Life Of Your Products?
Our Healthy Hair Growth Serum Is 2+ Year.
Are Your Products For All Hair Types?
Yes! Depending On The Density And Length Of Hair More Or Less Product May Me Needed.
Are Your Products Tested On Animals?
No! None Of Our Products Are Tested On Animals.
What Ingredients Do You Use?
All Our Ingredients That We Used Are Listed Under Each Product.
Are Your Products Handmade?
Yes! All Products Are Handmade With LOVE!!!!
How Often Should I Use The Product?
For Best Results You Should At Least Use The Product Every Other Day (3-4 Times A Week). This Is A Multipurpose Product So It Can Be Used As A Daily Scalp Oil, Hot Oil Treatment, With Deep Conditioning & More!
Where Do You Ship?
We Ship Worldwide! Please Check The Shipping Tab For All Shipping Information And Cost.
Which Products Are Best For A Dry, Itchy Or Flaky Scalp?
-Healthy Hair Growth Serum
-Healthy Hair Growth Serum VOLUME 2
-'Ayurveda Me Please' Amla, Neem & Tulsi Shampoo Bar
-The 'HERB' And The Beautiful Hair Tea Rinse
What If I Have Autoimmune Or Health Related Hair Loss Issues?
Many Of Our Customers With Autoimmune And Health Related Hair Issues (Cancer, Lupus, Thyroid (Hypo/Hyper) Issues, Alopecia etc.) Which Are Considered To All Be Internal Factors Have Found Success When Using Our Products! When We Say Internal Factors These Are Conditions That Are Internally Affecting Your Hair Growth. Since These Are Mostly Issues That We Cannot Prevent, We Can Only Be Proactive In The Start Of New Hair Growth. In This Case We CANNOT Guarantee Results, Because Everyone Is Different. Our Recommendation Is To At Least Try The Product In A Small Area Over The Course Of A Few Weeks; If You See Results Then Move Onto Covering A Larger Area.
How To Know If My Hair Follicles Are Dead?
If You Are Unsure We Would Highly Suggest Going To See A Dermatologist, Cosmetologist Or Trichologist To Have The Follicles That You Think May Be Dead Looked At Under A Microscope. Visibly Looking At The Hair Strands Or Seeing Visible Hair Growth Is Not The Only Way To Determine If The Follicles Are Dead. In Some Situations The Hair Has The Potential To Grow But Needs Some Stimulation To Get The Hair Growth Process Started.
I Have Other Questions
Email Us At HELLO@LilliansLushOrganics.com For Any Other Questions You May Have. Please Be Aware Customer Service Hours Are 12PM-5PM EST Monday-Friday. Once A Message Is Received, Please Allow Up To 3 Business Days For A Response. Business Information Will NOT Be Answered via DM!