Shipping Policy
Please Allow Between 5-7 Business Days For All Orders Placed To Be Processed Before Shipment This Does Not Include WEEKENDS, HOLIDAYS Or SALE TIMES. Orders Are Only Shipped On Business Days: Monday-Friday (EXCLUDING Holidays). Please Be Mindful That During The Holiday Season Our Order Volume Increases Which May Cause A Slight Delay. Once Your Order Has Shipped You Will Receive A Tracking Number Please Allow 1-2 Business Days For Tracking Information To Be Updated After You Receive A Shipping Confirmation.
Lillian's Lush Organics Is NOT Responsible For Lost Or Damaged Items Once They Leave Our Warehouse And Are In Transit. If Your Package Is Lost/Showing Delivered But You Have Not Received It Please Contact USPS For Any Accommodations. We DO NOT Issues Refunds, Credits or Replacements For Packages Confirmed Delivered By The Courier.
Holiday Shipping Policy:
We Ask That You Allow 7-14 Business Days For Order Processing BEFORE Shipment. Once Your Order Has Shipped You Will Receive A Tracking Number Please Allow 1-2 Business Days For Tracking Information To Be Updated After You Receive A Shipping Confirmation.
Holiday Shipping Period: November 25th - December 31st
An E-mail Confirming Your Orders Shipment Will Be Sent To The Email Address That Was Provided During The Checkout Process. Due To The COVID-19 Pandemic, You May Experience Shipping Delays With USPS Beyond Lillian's Lush Organics Control.
We Appreciate Your Patience.
Unfortunately, We CANNOT Make Any Changes To An Order Once It Has Been Placed. This Includes Change Of Address, Size, Or Change In Quantity. Lillian's Lush Organics Reserves The Right To Cancel ANY Order That Is Placed With Incorrect Information.
It Is The Responsibility Of The Customer To Put The Correct Address Information In While Checking Out. If A Package Is Returned Because Of An Incorrect Address, There Will Be A $10 Re-Shipping Fee. The Original Returned Package Will Be Re-Sent Within 3 Business Days Of The Customer Paying The Re-Shipping Fee. If The Customer Does Not Pay The Re-Shipping Fee For A Returned Package To Lillian's Lush Organics, The Item Is Property Of Lillian's Lush Organics, NO REFUND WILL BE ISSUED.
Lillian's Lush Organics CANNOT Provide Additional Shipping Information Beyond What Is Provided Through The Tracking Number Given Once The Order Is In The Carrier's Possession.
All International Fees Are Covered By The Customer. Customers Have The Option To Chose Their International Shipping Method At Checkout. Shipping Charges DO NOT Include Any Import Tax, Duties, Or Customs And Clearance Fees Which May Be Levied Once Your Shipment Reaches Your Country and LILLIAN'S LUSH ORGANICS, LLC Is Not Responsible For ANY Of These Fees. As The Importer Of Record, YOU Are Responsible For Any Additional Charges.
ALL SHIPPING RATES FOR BOTH DOMESTIC AND INTERNATIONAL ARE CALCULATED BY SHOPIFY!IF YOU HAVE ANY ISSUES WITH YOUR ORDER (LOST, STOLEN, SHOWING DELIVERED ETC.) PLEASE CONTACT THE UNITED STATES POSTAL SERVICE BY CALLING 1-800-ASK-USPS (1-800-275-8777)!
During The Colder Months It Highly Recommended That You Have Your Product Delivered To A Location That Is Indoors. Due To The Product Being An Oil In Colder Temperatures The Product May Freeze. We Are NOT Responsible For Your Product Freezing In Transit.
PACKAGE SAYS DELIVERED, BUT IT’S NOT HERE?
SOMETIMES CARRIERS INCORRECTLY SCAN PACKAGES THAT ARE STILL IN TRANSIT. THAT MEANS THAT YOUR PACKAGE COULD BE MARKED AS “DELIVERED” EVEN THOUGH IT’S STILL ON ITS WAY TO YOU. WE COMPLETELY UNDERSTAND THE FRUSTRATION! BUT YOUR PACKAGE IS LIKELY TO SHOW UP WITHIN SIX DAYS OF A FALSE SCAN.
Still Nothing? Contact The Carrier To File A Claim.
Lillian's Lush Organics IS NOT Liable For Any Packages That Are Marked 'DELIVERED' By The Carrier. We Recommend That You Contact The Carrier To File A Claim.
We Under No Circumstances We Do Not Reship Or Reprocess Orders, Customers Are Welcomes To Place A New Order With The Returned Funds After A Successful Claim Has Been Processed With The Carrier.
We DO NOT Ship On Saturdays, Sundays Or Holidays!